Send the Make a Payment link to the borrower

You can send the Make a Payment link to the borrower manually, or we can configure the process to be done automatically during the initial setup. Here, we'll show you how to do either one.

Manually send the Make a Payment link to the borrower

The most straightforward way to send the Make a Payment link to the borrower is to compose a new email with the URL for your Make a Payment page and then send it to the borrower's email address. Here's how to get the information you'll need:

  • The URL for your Make a Payment page is yoursitename.vmpclient.com/MakeaPayment. So, if your VMP site name is "mybank" the URL you need to send to the borrower is www.mybank.vmpclient.com/MakeaPayment. To double-check that the URL is correct, open a new browser and type it into the address bar. You should see a page with this content on it:

  • To get the borrower's email address, open the Order Details in Mercury Network, scroll down to the Contact and access information section, then find the address in the E-mail field for the borrower.

Automatically send the Make a Payment link to the borrower

We will help you automate the process of sending the Make a Payment link to the borrower during initial setup. The basic automation works like this: Any time an order is placed with a payment method of Deferred CC and there is an unpaid invoice and there is an email address for the borrower, the link will be automatically sent to the borrower. However, we can help you customize this automation in many different ways so it's tailored to your workflow. We'll configure this for you during the initial setup.

Resend the Make a Payment link to the borrower

After the initial email has been sent to the borrower, you can easily resend it if needed (for instance, if the borrower deleted it or doesn't see the email).

  1. Find the order and double-click it to see the Order Details.

  2. In the History view, find the status event that says Send Payment Link Successful by Client.

  3. Click the link with that event that says Click here to resend the link.

    • If the borrower's email address is not in the order, you'll be prompted to enter it now.

The order History will be updated with a new entry showing that the payment link was sent again.