Lender Support Center
LENDER WALKTHROUGHS
Whether you need to know how something works in Mercury, or a team member needs to get up to speed, these quick walkthroughs show you the ropes while you complete your task. See a complete list, or start a walkthrough in Mercury by clicking Support Center.
LENDER SUPPORT DOCUMENTS
These quick hands-on tutorials walk you through your workflow
How to add a vendor to your fee panel
How to use Mercury inside Encompass
How to use Mercury inside MortgagebotLOS
How to use Mercury inside Calyx Point
Add or update credit card information
Details about transaction fees
Details about transaction fee refunds
Phone support
800-900-4954
Mon-Fri 7-7 Central
Weekends on call
In-product support
Click Contact Support
Submit a ticket anytime
½ HOUR CONSULTS
Schedule a ½ hour consult up to 90 days in advance. You can set up a session to onboard employees, or get the help you need on your schedule.