Phone support
800-900-4954
Mon-Fri 7-7 Central
Weekends on call
In-product support
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Submit a ticket or chat live
Mon-Fri 7-7 Central
Don't know how a feature works? Let us walk you through it.
CLIENT WALKTHROUGHS
Whether you need to know how something works in Mercury, or a team member needs to get up to speed, these quick walkthroughs show you the ropes while you complete your task. See a complete list, or start a walkthrough in Mercury by clicking Chat & Tutorials.
VENDOR
WALKTHROUGHS
These quick walkthroughs show you exactly how to complete your task while you do it. They're perfect for getting up to speed if you're new to Mercury or figuring out a new feature. Check out the complete list, or click Chat & Tutorials in Mercury to get started.
Training from Mercury Support
½ HOUR CONSULTS
Schedule a ½ hour consult up to 90 days in advance. You can set up a session to onboard employees, or get the help you need on your schedule.
MERCURY PREFLIGHTS
Join us online for a new topic in each session, and we always leave time for your questions. Or, watch the recorded sessions anytime you like.
Top Mercury Support documents
LENDER/AMC SUPPORT DOCUMENTS
VENDOR SUPPORT DOCUMENTS
These quick hands-on tutorials walk you through your workflow
How to add a vendor to your fee panel
How to use Mercury inside Encompass
How to use Mercury inside MortgagebotLOS
How to use Mercury inside Calyx Point
Add or update credit card information
Details about transaction fees
Details about transaction fee refunds
These quick hands-on tutorials walk you through your workflow
Update your profile to get more orders
Add or update credit card information
Attach invoices to completed orders
Request payment for completed orders
Details about transaction fees
Deliver a completed order via Mercury